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Contact Charme AI

How to reach Charme AI about your video, your account, payments, refunds or privacy.

Last updated: 2026-10-26

We're happy to help with anything about Charme AI.

Email Support

Write to [email protected]. We answer by email.

What to Include

To help us answer quickly, tell us the email address of the Google account you sign in with, what you were trying to do and what happened instead. If the generator showed a reference number, include it. A screenshot or the time of the problem helps too.

Common Requests

  • Video problems — the video failed, looks wrong or won't download.
  • Refunds — if you're not happy with a finished video, email us and we refund your payment to your original payment method.
  • Account and credits — sign-in issues, credits and orders.
  • Privacy — ask us to delete your photos and videos at any time.
  • Rights concerns — if you believe a video made with Charme AI uses your image without permission, email us with the details and we'll review it.

Website: https://charmeai.org